Returns Policy

At Skylights Roofing, we promise to deliver the best quality premium skylights. If you feel that you are not satisfied with the skylights that have been delivered to you, we can accept a refund based on the given below. You have to adhere to the return policy outlined below for confirmed stock sizes only:

Within 14 days of purchasing with us, the following items can be returned:

• Any defective rooflights
• Any stock rooflights that are still within the original packaging and have not yet been removed
• Uninstalled stock rooflights

You mustn't book any equipment or trades before you receive and inspect products from us for any defects that may be present. 

Before placing your order, you must ensure that the correct rooflight size has been chosen and that consultations with the installer have been made to verify this. 

 

If there is a need for a refund within 14 days, then a restocking fee of 20% will be applicable on the returned skylights. The original shipping cost will not be refunded, and the customer will need to cover the return transport costs. The Skylights would need to be fully packaged as received originally. If unpackaged refunds will not be issued.

 

Skylights Rooflight will not be responsible for costs because of installation of defective or wrong parts or any late delivery. If the item returned was not defective, the original delivery fee will be applied and deducted from the refund amount. If you receive the shipment and it looks damaged, it is important to inspect your package first and do it thoroughly. If the contents do appear damaged, do not accept the shipment. We will do everything possible to have a new order sent to you. The return postage fees are the customer’s responsibility. Returned items refunds are usually processed within 14 days or two weeks. 

The refunds are usually processed within ten working days after the returned units get to our warehouse.